Return & Refund Policy

We want you and your pet to be happy with your Fright & Fetch order. If there is an issue with your purchase, please contact us and we'll do our best to help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. Items must also include their original packaging when applicable.

Before returning any item, please contact us through our Contact page. Do not send products back without receiving return instructions from us first.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order information along with clear photos of the item.

If the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Sizing Issues

Please review the size guide and measure your pet carefully before placing your order.

Returns due to an incorrect size selection may be accepted if the item meets our return conditions. Customers are responsible for return shipping costs for sizing-related returns.

Non-Returnable Items

For health and hygiene reasons, items that have been worn, used, washed, damaged after delivery, or returned without their original condition may not be eligible for a return or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if applicable, are non-refundable unless the order arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellations or modifications once an order has entered processing or has been shipped.

Lost or Missing Packages

If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact us so we can investigate the shipment.

If a package is marked as delivered but cannot be located, please check around the delivery location and contact the carrier first. We will assist where reasonably possible.

Contact Us

For any return, refund, or order issue, please contact us through the Contact page on our website and include your order number and details about your request.

Seasonal & Halloween Items

Halloween costumes and seasonal items are eligible for return only if they are unused, unworn, unwashed, and in their original condition. Items that show signs of wear, use, pet hair, stains, odors, washing, alteration, or damage after delivery will not be eligible for a return or refund.

Purchasing an item for a specific event or holiday does not make an otherwise used item eligible for return after the event has passed.